Log In needed First Line IT Support Technician
Report AdFirst Line IT Support Technician
Have you got the technical ability and customer care skills to be the first port of call for clients reporting faults? Do you have a keen interest in IT and Technology? You will need to excel at remote troubleshooting and providing a first line fix where possible.
Location: Stroud, Gloucestershire
Hours of Work: Full time Monday to Friday
Salary: £18,000 - £22,000 per annum
Key Responsibilities:
* Being the first point of contact for clients reporting faults and queries in relation to orders
* Handling incoming customer calls, recording their details and managing requests
* Performing remote troubleshooting through diagnostic techniques and relevant questions and providing a First Line Fix where possible
* Working closely with 2nd Line Support team where necessary
* Providing regular updates to customers on the status of reported faults and escalating where appropriate.
* Ensur...
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Website
uk.whatjobs.comAd #
27151411Posted
February 21, 2021Expiry
March 23, 2021Status
FILLEDDetails
New, Commercial SellerCategory
Jobs › ITEdit
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