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First Line IT Support Technician

First Line IT Support Technician

Have you got the technical ability and customer care skills to be the first port of call for clients reporting faults? Do you have a keen interest in IT and Technology? You will need to excel at remote troubleshooting and providing a first line fix where possible.

Location: Stroud, Gloucestershire

Hours of Work: Full time Monday to Friday

Salary: £18,000 - £22,000 per annum

Key Responsibilities:

* Being the first point of contact for clients reporting faults and queries in relation to orders

* Handling incoming customer calls, recording their details and managing requests

* Performing remote troubleshooting through diagnostic techniques and relevant questions and providing a First Line Fix where possible

* Working closely with 2nd Line Support team where necessary

* Providing regular updates to customers on the status of reported faults and escalating where appropriate.

* Ensur...

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Ad Id27151411
PostedFebruary 21, 2021
Expiry March 23, 2021
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