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COVID-19 policies and precautions

We recognize that the financial impact of COVID-19 means that many people may need to find ways to both save money by purchasing secondhand items or to earn extra income by selling gently used items.

Please follow these COVID-19 policies and precautions:

For more information, go to used.ca/covid-19

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Senior Technical Support Analyst



What will you be doing? Diagnosing, re-creating and testing issues raised by our customers through our service desk. Performing regular systems maintenance tasks across different deployment models including restarts, patching, monitoring, health check. Ensuring all client queries are progressed in a timely manner, within SLAs. Troubleshooting and identifying causes of customer problems using a variety of internal tools. Handling critical issues and escalations with a clear execution plan and aim to get closure. Participate in out of hours support on a rotation basis. Drive continual improvement through regular provision of feedback from clients and own findings. Provide technical expertise, support, and leadership to team members. Actively drive Agile practices such as stand-ups, retrospectives and backlog grooming. Assist with recruitment of additional technical support tea...

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Website uk.whatjobs.com
Ad Id27050874
CategoryIT
PostedSeptember 13, 2020
Expiry October 13, 2020
Status NOT FILLED
Details New
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