What will you be doing? Diagnosing, re-creating and testing issues raised by our customers through our service desk. Performing regular systems maintenance tasks across different deployment models including restarts, patching, monitoring, health check. Ensuring all client queries are progressed in a timely manner, within SLAs. Troubleshooting and identifying causes of customer problems using a variety of internal tools. Handling critical issues and escalations with a clear execution plan and aim to get closure. Participate in out of hours support on a rotation basis. Drive continual improvement through regular provision of feedback from clients and own findings. Provide technical expertise, support, and leadership to team members. Actively drive Agile practices such as stand-ups, retrospectives and backlog grooming. Assist with recruitment of additional technical support tea...
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