Perm | Cheltenham | Great progression | £18K
Your new company
A national property business based in Cheltenham are looking for a 1st line support analyst to join their rapidly growing team.
Your new role
The role will involve providing technical support services to the organisations customer base, via telephone, email and the company's website and support ticketing system. An excellent telephone manner as well as customer service and support attitude is essential, as is a working knowledge of supporting and troubleshooting technical issues for customers.
What you'll need to succeed
Demonstrate expertise in the provision of 1st line IT support services A basic understanding of the technology components (application and infrastructure) Customer Service skills and the use of a call logging system Working knowledge of Windows 7, Office 2010, Server 2003, 2008 and 2012, Active Directory PC hardware and software maintenance and upgrades Excellent Customer Care ski...

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